Interpersonal Communication in Public Service

ანოტაცია

Communication is a two-way process that occurs through speaking, writing, listening and observing as individuals share ideas, thoughts and feelings.

A public servant is a person who exercises public legal powers as his or her main professional activity, which ensures his / her protection of public interests and is the basis for the creation of a transparent, accountable and quality-oriented public service that should provide fair and equal services to citizens.

The ability to communicate effectively is a foundational skill for professional development and as professionals, public servants need to be acutely aware of their communication skills and of how they give, receive and process information.